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EventzTree

Fair & Transparent
Refund Policy

We protect both customers and vendors with clear, upfront cancellation terms

100% Refund for cancellations 30+ days in advance

How Cancellations Work

30+ Days Before Event

100%

Vendor Fee Refund

15-29 Days Before Event

50%

Vendor Fee Refund

7-14 Days Before Event

25%

Vendor Fee Refund

Less than 7 Days

0%

Vendor Fee Refund

Complete Cancellation Policy

1Customer Cancellations

Your refund amount depends on when you cancel relative to your event date. The table above shows the vendor fee refund percentage. Note that platform service fees and transaction charges are non-refundable.

Example: For a ₹1,00,000 booking with ₹5,000 platform fee - canceling 30+ days ahead refunds ₹95,000 (100% vendor fee). The ₹5,000 platform fee is non-refundable.

2Non-Refundable Items

  • Platform service fees
  • Payment gateway charges (Razorpay fees)
  • Custom materials already ordered (personalized decor, printed items)

3Vendor Cancellations

If a vendor cancels your booking, you receive:

  • 100% full refund including all platform fees
  • Help finding a replacement vendor of similar quality
  • Priority support for rebooking

4Rescheduling Events

Event date changes are subject to vendor availability. If the vendor can accommodate your new date, no cancellation fees apply. If they cannot, the request is treated as a cancellation under the standard policy above.

5Force Majeure

In cases of natural disasters, pandemics, government lockdowns, or other force majeure events:

  • Both parties are relieved of obligations
  • Refunds or credits determined case-by-case based on expenses incurred

Request a Refund

Email support@eventztree.com with your Booking ID. Approved refunds are processed within 5-10 business days to your original payment method.

Your Protection Guarantees

100% Vendor Cancellation Refund

If a vendor cancels on you, we refund everything including platform fees and help find a replacement.

Payment Protection

Your advance payment is securely held and only released to vendors after service delivery.

Fast Processing

Approved refunds are processed within 5-10 business days to your original payment method.

Have Questions About Our Policy?

Our support team is here to help clarify any doubts